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Thank you for shopping at Festives Buy by B.B Inc., your trusted destination for curated lifestyle products. We value your trust and aim to deliver a seamless post-purchase experience with full transparency.
📦 Important Notice Before Opening Your Parcel
To be eligible for any exchange or return, we strongly recommend recording a clear unboxing video while opening your delivered parcel.
This video serves as mandatory proof in case of damage or quality issues.
⚠️ Claims without unboxing video evidence may not be accepted.
🔄 Exchange Policy
We currently offer exchanges only under the following conditions:
Eligibility
An exchange is eligible only if:
- The delivered product is damaged or has a genuine quality issue.
- The exchange request is submitted within 3 days of delivery.
- The item is: (A) Unused and in original condition and packaging. (B) Supported with a valid unboxing video
Exchange Options
- A replacement of the same product will be processed first.
- If the same product is unavailable: (A) The customer may select an alternative product of equal or higher value. (B) Any price difference for higher-value items must be paid by the customer
Exchange Process (Step-by-Step)
- Submit a request on our Refund/Exchange portal.
- Once approved, our team will arrange a pickup (maximum 2 attempts).
- If pickup fails, the customer may be required to self-ship the item to our facility.
- Once the returned item is verified, the exchange will be processed.
↩️ Return Policy
Returns are accepted only when the delivered product is damaged and cannot be exchanged.
Return Eligibility
- The return request must be raised within 3 days of delivery.
- A valid unboxing video is required to verify the claim.
- The item must be unused and in its original packaging.
Refund Process
- Once approved, refunds are issued as store credit (coupon code) valid for 180 days.
- Store credit can be redeemed in a single purchase of equal or higher value.
Return Process (Step-by-Step)
- Submit a request on our Refund/Exchange portal.
- Once approved, our team will arrange a pickup (maximum 2 attempts).
- If pickup fails, the customer may be required to self-ship the item to our facility.
- Once the returned item is verified, the store credit refund will be processed.
🚫 Non-Returnable / Non-Exchangeable Item
The following categories are not eligible for return or exchange:
- Customized or personalized items
- Festival-specific or limited-time products
- Pooja items or spiritual articles
- Items damaged after delivery
- Bulk orders or corporate gifting
- Clearance sale / final sale items
❌ Cancellation Policy
Once an order is confirmed, it cannot be cancelled under any circumstances, including both prepaid and COD orders.
📞 Need Help?
We’re here to assist you with any shipping-related concerns:
- Email: support@festivesbuy.com
- Call/WhatsApp: +91 95991 57123
- Address: C-118, Prashant Vihar, Rohini Sector 14, North West Delhi, Delhi – 110085, India
🙏 Thank You
Thank you for choosing Festives Buy by B.B Inc. – where every product is chosen with care, tradition, and a touch of celebration.
We’re honored to be a part of your special moments.