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Overview
This Privacy Policy describes how Festives Buy by B.B Inc. (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from www.festivesbuy.com (the “Site”) or otherwise interact with any of our services (collectively, the “Services”).
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised “Effective Date.”
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources to provide, improve, and secure our Services. This includes information:
- You provide directly through your interactions with the Site
- Collected automatically via cookies or analytics tools
- Obtained from third-party service providers or partners
In addition to the purposes described below, we may use your information to provide customer service, comply with legal obligations, enforce our Terms of Service, and protect our rights and those of other users.
Information We Collect
Information You Provide Directly
This may include:
- Contact details (name, address, phone number, email)
- Order and transaction information (billing/shipping address, payment confirmation)
- Account login information (username, password, security questions)
- Shopping activity (items viewed, added to cart or wishlist)
- Customer support communications (emails or messages sent to us)
Some features of the Services require this information. Declining to provide it may limit your ability to use those features.
Information Collected Automatically
We collect certain data automatically when you use the Site, such as:
- IP address
- Browser type
- Device information
- Usage patterns and interaction history
This data helps us improve user experience, maintain security, and analyze performance.
Information from Third Parties
We may receive your information from:
- Vendors and service providers (e.g., WooCommerce plugins and extensions)
- Payment processors (handling billing and transaction data)
- Marketing platforms, analytics tools, or ad networks
All such third-party data is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your information to:
- Process and fulfill orders, including payment, shipping, and returns
- Create and manage your account
- Communicate updates about your orders, account activity, or service changes
- Provide customer service and resolve disputes
- Send marketing and promotional content (you can opt out anytime)
- Detect and prevent fraud or misuse
- Personalize your shopping experience
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze traffic. Most browsers allow you to control or disable cookies. However, disabling them may affect how the Site functions. By continuing to use our Site, you consent to our use of cookies in compliance with the Information Technology Act, 2000 and applicable Indian data protection guidelines.
Disclosure of Personal Information
We may disclose your personal information to:
- Vendors and third-party providers (e.g., logistics partners, payment gateways, IT support)
- Business and marketing partners (e.g., WooCommerce services)
- Affiliates within our business group
- Authorities or law enforcement, where required by law
- Others, with your consent (e.g., via social login or review posts)
- In the event of a business transfer such as a merger or acquisition
We do not sell or disclose sensitive personal information for profiling or behavioral tracking.
User-Generated Content
If you submit reviews or other content publicly on the Site, it may be visible to other users. We are not responsible for any misuse or disclosure of such information by others.
Third-Party Websites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies separately.
Children’s Data
Our Services are not intended for users under the age of 18. We do not knowingly collect or share personal information from minors. If you believe a minor has provided us with information, please contact us to request deletion.
Security and Data Retention
We implement reasonable safeguards to protect your data. However, no method of transmission or storage is completely secure. We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights and Choices
Disclaimer: The following rights are subject to applicable laws, including the Information Technology Act, 2000. Rights may vary depending on your jurisdiction.
You may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict processing of your data
- Withdraw consent (where applicable)
- Manage your communication preferences (e.g., unsubscribe from marketing emails)
You can exercise these rights by contacting us using the information below. We may ask for identity verification before processing your request.
Complaints
If you have concerns or complaints regarding our privacy practices, you can contact us using the information below. We will respond in accordance with applicable laws.
Contact Us
For any questions or concerns about this Privacy Policy or to exercise your rights, please contact:
Festives Buy by B.B Inc.
C-118, Prashant Vihar,
Rohini Sector 14, North West Delhi,
Delhi – 110085, India
Email: admin@festivesbuy.com